Meeting targets

31 March 2017

job fair 2 530 x 325

At Reed in Partnership we set Quality Targets across all of our programme to ensure we provide the best possible service and highlight areas where we can improve. We are now just over half way through the 2016-17 year and are pleased to report our progress against our Quality Targets for our Work Programme delivery in West London.

There are a number of areas where we are meeting or exceeding our targets:

Quality Target

2016-17 Target

Actual Performance

Member attendance at group training

70%

82%

Percentage of face to face appointments

80%

85%

Member training satisfaction rate

90%

90%

Member service satisfaction rate

80%

91%

We look forward to continuing to improve on this figures over the second half of the year.