Privacy policy and data protection complaints policy

1. Privacy policy

Reed in Partnership Limited is a part of the Reed Group of companies. We are a public service provider whose goal is to be the partner of choice for developing people and their communities.

This privacy policy explains how we use the personal data we receive through the forms on our website.

What information do we collect about you?

We will collect the name and contact details of the person using our website to contact us or to join our Partner Network. A free text box may allow you to provide additional details or context, which you may choose to use to disclose further information about you, such as your location, age, work history or health, if you determine these are relevant to the reason you are contacting us. This information is normally provided by the person to whom the contact reason is related.

If you are contacting us on behalf of someone else please make sure that they are aware of your intention to share their personal data and of this privacy notice.

If you are submitting information in order to join our Partner Network please make sure that the necessary parties are aware of this privacy notice.

What do we do with your personal data?

The information we gather is only used to follow up your contact enquiry or to add you to our Partner Network database.

We do not use the information we are provided with for any other purpose and we will never sell it to anyone.

We will normally try to return contact in order to satisfy your enquiry. If we are unable to do so or if an individual decides to withdraw their contact enquiry, their data will be deleted after 8 weeks.

In the case of Partner Network sign ups, this information will be held on record and retained for five years from the time of collection. This is to keep our prospective partners aware of the work we are carrying out and to make them aware of any possible partnership opportunities. If a prospective partner decides they are no longer interested, then their data will be removed upon request.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal data please email us.

We want to make sure that your information is accurate and up to date and are very happy to remove or amend any information that you think is inaccurate. You also have the right to request that we either delete or restrict our processing of your personal data. We will advise on the process on any such requests. You also have the right to lodge any complaint about the way in which we handle your data with the Office of the Information Commissioner.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we place any updates on this webpage. This policy was last updated on 29 September 2026.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by email or write to us at Data Protection Officer, Reed in Partnership Limited, Academy Court, 94 Chancery Lane, London, WC2A 1DT.

2. Data protection complaints policy

This policy outlines how you raise a complaint about the way in which your personal data has been handled, and how we will manage your complaint in accordance with the Data Protection Act 2018, UK GDPR and The Data Use and Access Act 2025.

The procedure outlined in this policy applies to all individuals whose personal data we process, (collectively known as Data Subjects) and applies to all processing activities involving your personal data.

If you believe we have mishandled your personal data, failed to uphold your data protection rights, or not responded appropriately to a data protection request, you may submit a complaint using one of the following methods:

Email us or write to us at Reed in Partnership Limited, The Data Protection Team, Academy Court, 94 Chancery Lane, London WC2A 1DT

To help us investigate your complaint quickly and thoroughly, please include your full name, contact information, reference number (if applicable) and a description of the complaint.

Once we have received your complaint, we will write to you with an acknowledgment within 30 days and respond to the complaint without undue delay.   This will enable us to carry out a thorough review of your complaint, undertake a full investigation and provide you with a detailed response.

If you remain dissatisfied with our handling of your complaint, you may contact directly the Information Commissioner’s Office (ICO) to ask them to consider the complaint further. Their contact details are: The Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

You can make a complaint through their website or call them on 0303 123 1113.

The ICO will expect that you have allowed us to consider and respond to your complaint in the first instance.