Supply Chain Complaints Procedure

Reed in Partnership is committed to providing a high quality service for providers and takes all feedback and complaints seriously.

We strive to foster a culture of openness and transparency, and find that most concerns or complaints can be resolved informally through your key contact. However, we recognise there may be times when you wish to raise a formal complaint; our complaints procedure is designed to resolve your concern quickly and fairly.

Stage 1

Where appropriate, in the first instance please write to your key contact (usually a Supply Chain Manager/Executive or Integration Manager), who will seek to resolve your complaint within five working days.

Stage 2

If you are not satisfied with the initial response from your key contact, or do not wish to discuss the complaint with them, please submit your complaint in writing to the Programme Lead. The Programme Lead will investigate your complaint and send you a written response within ten working days, indicating how they have investigated the issue, and how it has been resolved.

Stage 3

If you are not satisfied with the response from the Programme Lead, please submit your complaint in writing to the Operations Director, who will respond within ten working days.