From call to care: Addressing core government health priorities through Contact Centre excellence

We're pleased to introduce our latest report, 'From call to care: Addressing core government health priorities through Contact Centre excellence', which explores how intelligent, human-centred use of AI can improve access to preventative healthcare, reduce waiting times and give our teams more capacity to prioritise supportive, human conversations.

The report examines Reed in Partnership's use of a proactive AI agent within our in-house Contact Centre, supporting our subsidiary health and wellbeing company Reed Wellbeing's delivery of the NHS Diabetes Prevention Programme (NDPP). With an estimated 6.3 million people in the UK living with prediabetes, timely intervention is critical. The faster people can access support, the greater their opportunity to make positive lifestyle changes and reduce their risk of developing Type 2 diabetes.

At a time when the NHS is focused on prevention, community-based care and the effective use of digital technology, our findings demonstrate how innovation can help achieve these ambitions while keeping people at the heart of service delivery.

Download the full report →